Items purchased from Qawa must be returned in perfect and unused condition, free of deterioration, stains, smell or any condition that would prevent them from being sold as new. Items must also be returned in their original packaging including all labels and possible items included as part of the packaging, within 14 days of receipt of shipment, in order to receive a refund.

Once we have received your return, inspected the items and are able to confirm that these are unworn, undamaged and the tags are intact, we will initiate the refund process.

You will receive a confirmation email the moment this process is completed and the refund is initiated, provided the above requirements are fulfilled.

There is no possibility of processing a change of product or size. In order to process an exchange, the customer must return the purchased item and make a new purchase of the desired item on the website.

You can send the parcel back on any service, however we recommend that you use a tracked service as you have 14 days to return the order from the day you requested a refund.

Please note that Qawa is not liable to cover shipping costs for returns.