The fit of our products depends on each product. However, you can check the sizing of each product in the corresponding product size guide. You can also guide yourself based on the model’s height and the size they are wearing.

If you still have doubts regarding which size you should order, please do not hesitate to contact us here.

Even though this rarely occurs, mistakes can happen; hence, you might receive the wrong product. In this case, contact us here.

We currently accept the following payment methods:

Visa, MasterCard, American Express, Apple Pay, PayPal.

If your payment failed at our checkout page, we recommend you clear your cache and cookies, or even use a different payment method. If your payment still fails, please contact us.

If your order hasn’t been prepared yet, we can modify it or cancel it without any problems. To do this, please contact us stating your order number and any other relevant information here.

On the contrary, if we cannot modify nor cancel your order, you will have to request a return.

Since shipping varies significantly depending on the destination, please check our shipping policy for the estimated shipping times.

When your order ships, you will receive an email from the shipping company containing the tracking information of your order.

As soon as an order enters our system, it is transferred and shipped as early as possible. During times of high demand, this process might take longer than usual.

We use different couriers to get customers their orders as quickly and efficiently as possible. Once your order has shipped, you will receive an email from the corresponding courier. As well as any relevant tracking information you might need.

Our shipping couriers are exclusively La Poste and Mondial Relay

If you are not entirely satisfied with your recent Qawa order. We will gladly accept any items that are in new condition and have not been worn, washed, or altered.

All returns and exchanges must be done according to the guidelines of our Return and Exchanges Policy.

Yes, you will be charged for return shipping. For more information, please visit our Returns and Exchanges page.

We allow up to 14 days since you receive your order to request a return or exchange. 

Please allow up to 14 days for us to receive and process your return. You will receive an email notification upon the completion of return processing.

To ensure that your garments last longer, we recommend you follow the washing instructions on the label.

Although it is not usual that customers receive faulty items, sometimes they might have a manufacturing flaw. In that case, we do offer exchanges/returns. Bear in mind this incident should be reported to us immediately through here.